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Terms of Service
Applicability
Please read these terms carefully before ordering.
These Terms of Service (“Terms of Service”) apply to Rise website "Risestore.com", "Risestore.co.uk", "Risestore.jp", "Risestore.au", "Rise.ca", "Risegymgear.com" and any other subdomain or Point of Sale owned by Rise hereinafter is a reference to “Rise”. Any reference to "you", "the user", "the customer","your" and "yourself" is in reference to you as an individual who has a relationship with Rise by acquiring Rise Products, interact with Rise’s Services or by being in contact with Rise. digital experience, social media platform, mobile app, devices, or any other Rise Products or Services, all of which are part of Rise’s Platform (“Platform”).
These Terms of Service create a legally binding agreement between you and Rise and its affiliates.
Order, Processing Time & Shipping
Acceptance of your order
Adding an item to your cart does not reserve the stock for your final checkout. The product is only allocated to your order once the payment has been captured.
Please verify your shipping information and order details before placing your order. After your order is placed, we may not be able to make changes to your order. If you forgot an item, please place another order.
Shipping Confirmation
We will notify you by email when your package has been processed shipped. If you signed up for SMS notification, we will also notify you by SMS.
Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.
Out of stock
Please be advised, receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock. We will email you if the product you ordered is not available and provide you with an estimated restock date/shipment date or refund the item before shipping your order.
Does your order include a tracking code?
You can view your order status from the link provided with your confirmation of shipment or by login to your account at https://www.rise.ca/account/login
If you didn’t choose a trackable option, you cannot track your order and the number you received is only a confirmation that your order was shipped.
Our responsibility for lost or damaged package
Rise will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier. If all else fails, please contact our support team.
Cancelling your order or Mistake in a Shipping address
If you have just ordered and have mistakenly entered the wrong size, colour or forgot to mention your apartment number/p.o box in your address, please contact us at https://www.rise.ca/contact as soon as possible.
We can't guarantee we can make the changes or cancel your order, but we will do our best to make the changes only if your order has not been shipped yet. Otherwise, you will have to wait until you receive your order and proceed to an exchange. Rise will be here to assist you but isn't responsible for any additional shipping fees or lost package due to a mistake in the mailing address.
Additional charges, customs & Duties
You will be responsible for any customs duties or additional charges related to your order. These fees are not included in the delivery costs.
Taxes & Customs & Duties charged by your country’s authorities and the taxes are solely determined by them. They will vary on the value of the package and the item(s) bought.
Please refer to your country’s customs for a further approximation of the cost.
We are not responsible for delays outside our control.
If a delivery is delayed by an event outside our control (postal/courier delays, logistics issue, bad weather).
If you need further assistance, please contact us, we will do our best to assist you.
Refusing a package, Returned Package, Wrong Address, Missing Information
If you refuse a package, entered the wrong delivery address or there was an issue at delivery, your package will be sent back to us. When this happens, Rise has to pay an additional shipping fees to recover your package. If we don't pay this recovery fee, your package will be abandoned and destroyed by the carrier. Your are responsible for such fees, and these fees are not refundable.
If a package is sent back to us by the postal service for any given reason, you are responsible for all additional shipping & handling fees charged by the carrier. We will contact you and confirm the fees and information before we send the package back to you. If after 60 days we’ve notified you and we haven’t heard back, your products will be put back in stock and will be refunded via a store credit (minus all fees mentioned above). If the items are on Final Sale or are discontinued, we can’t issue a store credit.
Exchanges & Refunds
Return and exchanges Policy
- You have 30 days from the order date to exchange or return your items. If 30 days have gone since your purchase, we can't offer you a refund or exchange.
- All merchandise must be unwashed and unworn, with the original hang tags attached.
- We cannot accept underwear, socks, water bottles or shakers for hygiene reasons - no exceptions.
- Shipping cost is not refundable. If you received free shipping, we will remove $10-15 depending on the location as return fees to cover the amount to send the item to you originally.
- Items marked as Final Sale cannot be returned. If you wish to exchange an item on Final Sale for another size,contact us prior to returning it.
- *Items bought during a Rise event, flash sale, Black Friday, at a fitness expo or a pop-up shop cannot be refunded, they will only be accepted for an exchange if we have the desired size in stock or store credit.
To return your order please visit: https://www.rise.ca/pages/risehelp-returns-exchange
Extended Return Window (Nov 01 - Dec 25):
- If you made a purchase between November 1 and December 25, good news, you have 60 days to exchange your item. Discontinued items or items marked as Final Sale can't be returned.
Final sale
All items marked as Final Sale or bought during a sale cannot be exchanged or refunded as we won’t restock them.
The quality of these products respect Rise’s standards, we are just creating a place on the shelves for upcoming releases.
Items on Final Sale will be marked accordingly on their respective page.
Pre-order
Restocking dates available on the product page are only estimates. We do our best to meet these dates however we can't control additional shipping delays, logistic issue we can’t control or any outside event that are outside of our control.
If you want an update on a product you pre-ordered or subscribe to get notified when we restock please send over the product name and size here.
Pricing, Discounts and Sales
- Any order placed before the beginning of a sale will not be subject to further discounts.
- Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
- Product prices already reflect discounts.
- All offers are limited to stock on hand.
- All items offer at discounted price can only be exchanged or credited as store credit.
- If you want to encourage your favourite Rise athlete, please use their Athlete link. Shipping fees are non-refundable.
Refund processing time
If you are approved for a refund or an exchange, we will process it by contacting you about the shipping payment to ship back your order. If it’s for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 business days.
Currencies
Canada
People from Canada can also order on our US/International store, if so, they will be charged in USD and we can’t refund or change the currency after an order is shipped.
Orders outside of Canada
We offer a currency converter on our website if your local currency is not available on Rise's website.
*Prices on all our websites are similar or equal, so everyone gets our products at a fair price.
Additional Charges
If you’re shopping from outside the Canada or the U.S., most of the time you won't have additional transaction fees by your bank, but there’s a slight chance you could be charged an International Banking fee by your bank. Unfortunately, we don't control this and you will need to contact your bank to verify if such charges can occur.
Warranty
All Rise products carry a 30-day Limited Warranty on defective materials or faulty workmanship, from the original date of purchase. Rise does not warrant against normal wear and tear, nor damage caused by accident, misuse, abuse or neglect.
If you submit a claim under this warranty, Rise will either repair or replace the product at its own discretion. You will be required to furnish proof of purchase details and relative information when making a claim under this warranty.
Extended one-year warranty
Rise Lever Belts have an extended one-year warranty on the Metal Lever Buckle, which means only this part is covered within the additional extended warranty window. If a claim is open after the 30-day limited warranty offered by Rise, the shipping fees to send a Metal Lever Buckle replacement will have to be covered by you.
Limitation of Liability
Training can result in serious or fatal injury. Rise Lifting Gear products will not eliminate all injuries, however it can reduce their severity in some instances. Risk of injury can be diminished by using safe techniques. Do not exercise without proper instruction, supervision, or without having consulted a physician first. While this product helps provide a degree of support/protection, it is not guaranteed to protect the user from injury. Rise cannot be held liable for personal injury or death suffered while wearing this product; the user of the equipment assumes all risks. Always inspect your product before using. Should any defect be found, do not use the product.
Your use of our Products and Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Rise does not warrant that the Services will be uninterrupted, timely, secure, or error-free. Rise does not warrant that the results that may be obtained from the use of our Products will be accurate or reliable. Rise is not responsible for any of your tax obligations or liabilities related to the use of Rise’s products. Rise does not warrant that the quality of any products, services, information, product information, or other materials purchased or obtained by you through our platform will meet your expectations.
Accounts, Passwords and Security
Certain features or services offered on or through Rise Platform may require you to open an account (including setting up delivery information, information to offer certain services and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Rise immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Rise or any other user of or visitor to the Site due to someone else using your Rise Account, password or account as a result of you failing to keep your account information secure and confidential.
Modifications to our Terms, Services and Prices
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
All prices for our products or any kind of service offered on Rise's website are subject to change without notice. We reserve the right at any time to modify or discontinue our Service and Products (or any part of the content thereof) without notice at any time. We are not liable to you or any third party for any modifications, price changes, suspension or terminations.